Privacy Policy

What We Collect When You Reach Out

Last updated: November 2026

When you contact Portable Sanitation Services, we may collect details needed to respond to your request and arrange service. This can include your name, phone number, email address, service address, and information about the portable sanitation equipment or service you are asking about. If you submit a website form, we collect the information you enter, along with the date and details of your inquiry.

For scheduled work, we may also record appointment dates, delivery or pickup instructions, and other details you share about the site. Our website may collect basic technical and usage information, such as browser type, pages visited, and general interaction data, through analytics tools or cookies.

Please avoid sending sensitive personal information through a general inquiry form. We collect information relevant to serving customers in Abilene and nearby communities, not details unrelated to a service request.

How Customer Details Support Service

We use the information you provide to answer questions, prepare service details, schedule deliveries and pickups, and communicate about appointments. Contact information may be used to confirm a request, clarify site instructions, share service reminders, or follow up on an issue you reported. We also use relevant records to process payments and maintain accurate transaction and service histories.

Website activity information helps us understand how visitors use the site and identify pages or forms that may need attention. We limit its use to these practical business purposes.

Portable Sanitation Services does not sell customer personal information. We may share necessary details with a service provider when needed to carry out a requested task, such as processing a payment or managing a scheduling function.

We do not use customer details for unrelated purposes. If you have questions about a message or believe information was used incorrectly, contact us using the details in the final section.

Outside Tools That Help Run Our Services

Portable Sanitation Services may use third-party tools in categories such as scheduling, payment processing, and website analytics. These tools can help us organize appointments, handle transactions, or understand general site usage. Depending on the task, a provider may receive information needed to perform that function, such as contact or transaction details.

Each outside provider sets its own privacy practices and may explain how it collects, uses, and protects information in its own privacy policy. We do not control those policies.

We choose tools for ordinary business operations and limit information shared to what is reasonably needed for the relevant function. This section does not identify or promise use of any particular provider; the tools in use may change as our business needs change.

Before submitting information through a third-party service, review that provider’s privacy information if you want to understand its separate practices. Contact us with questions about a tool connected to a service request.

Cookies for Site Functions and Usage Measurement

Our website may use cookies, which are small files stored by your browser, for basic site functionality and analytics. Functional cookies can help pages or forms work as expected.

Analytics cookies provide general information about how visitors use the website, such as which pages receive visits. We use this information to understand site performance, not to build advertising profiles.

We do not use cookies for ad tracking. You can manage or disable cookies through your browser settings, and many browsers let you remove cookies already stored on your device.

If you block cookies, some website features may not work as intended. Browser controls vary, so check your browser’s help information for instructions.

Cookie settings apply to the browser and device you use; changing them may not affect other devices. If our cookie practices change, we will update this page to describe the current use.

How Long We Keep Business Records

We keep customer information for as long as it is reasonably needed to respond to requests, provide service, maintain business records, and meet applicable legal or compliance responsibilities. Service records may be retained to document work performed and support warranty or compliance needs. Payment and transaction records may also be kept where required for accounting or other business obligations.

Website form submissions are generally kept while an inquiry or service matter remains open and for a reasonable period afterward, so we can refer to the conversation if needed. Retention periods can vary based on the type of information and the reason it was collected.

You may ask us to delete information, and we will review the request. Some records may need to be retained when required for legal, compliance, or legitimate recordkeeping purposes. We take reasonable steps to dispose of information that is no longer needed.

Ask to Review or Change Your Information

You may contact us to ask what personal information we have about you, request a correction, or ask us to delete information. We may need to verify your identity and understand which records your request concerns before acting. Some information may need to be retained for legal, compliance, or business recordkeeping reasons; if so, we will explain that where appropriate.

To make a request or ask a privacy question, contact Portable Sanitation Services by phone at (512) 566-1992 or email contact@portablesanitationservices.com. You can also write to 4338 Southwest Drive, Suite 102, Abilene, Texas, 79606, United States.

Please do not include sensitive personal information in an email unless it is necessary to explain your request. We may update this policy as our practices change.

The current version will be available on our website, and you may contact us if you need clarification about how it applies to your information.